- Making a complaint
- How to complain
- Complaint form
- create a complaint letter
- How we work
- What remedies can we offer
- how long will it take
- What complaints can we look at
- what can't we look atPutting things right
- How we deal with complaints
- What should dentists do Treatment advice
- Your feedback
Patients
Any patient wishing to make a complaint should, in the first instance, raise the issue with the nominated person in the dental practice. If you are not satisfied with the response you receive, then contact the Dental Complaints Resolution Service. To find out how to do this, click here.
Introduction
Most patients are satisfied with the care and treatment they receive from their dentist. However, as with any service or product, from time to time things do go wrong and a problem can arise leading to dissatisfaction and complaint.
We will help patients and participating dentists to resolve complaints in the Republic of Ireland. Simply call 094 902 5105 during office hours, which are Monday to Friday 9.00am to 5.00pm, or complete the form on this website.
Dentists that participate in this Service follow the professional guidance issued by the Dental Council to the profession, which states that dentists should have a complaints procedure. All dentists who participate in this Dental Complaints Resolution Service are practising in accordance with those Dental Council Guidelines.